C

Civic Portal

C

Civic Portal

Joburg Service Delivery Operating System

Dashboard Open Issues Issues Map Live Flow Monitor Resident List Cluster Issues Service Intelligence Direct Chat Social Greetings Admin Requests Campaign Mode Knowledge Base WhatsApp Config Group Management Substitute Mode Escalation Terminal Media Inquiries Billing & License

U

Ward

Group Management

Categorize detected WhatsApp groups and configure escalation targets.

Active Groups & Contacts

Categorize your WhatsApp environment for intelligent routing.